RedTree Logistics SMS Consent & Compliance Policy
1. Introduction
At RedTree Logistics, we prioritize privacy, security, and compliance with SMS communication regulations. This SMS Consent & Compliance Policy details how we collect, store, and use phone numbers while ensuring compliance with RingCentral SMS guidelines, TCPA (Telephone Consumer Protection Act), and CTIA (Cellular Telecommunications and Internet Association) best practices.
2. Purpose of SMS Communication
We do not send promotional, marketing, bulk SMS, spam, OTPs, or verification messages.
We collect phone numbers through our SMS consent process for communication purposes such as appointment reminders, order updates, support notifications. We do not sell, rent, or share your phone number with third parties for marketing.
You can opt-out anytime by replying STOP to any received SMS. Message and data rates may apply. To request the deletion of your data, contact us at info@redtreelogistics.com.
Our SMS services are strictly limited to:
✅ Transactional updates (e.g., shipment tracking, delivery confirmations, dispatch updates)
✅ Customer support communication (e.g., responses to inquiries, service notifications)
We do not engage in SMS marketing, advertisements, or any form of unsolicited messaging.
3. How We Collect SMS Consent
We collect phone numbers only for transactional purposes through the following methods:
By opting into SMS notifications from [Company Name], you agree to receive text messages related to [message types]. You can opt-out anytime by replying STOP. Message and data rates may apply. [Company Name] is not responsible for message delivery issues caused by mobile carriers.
For support, reply HELP or contact us at info@redtreelogistics.com. Full details are available in our Privacy Policy and SMS Terms of Service.
A. Website Forms (Online Consent Collection)
- Customers must manually enter their phone number and agree to receive transactional messages.
- Consent is obtained through a mandatory checkbox (not pre-checked), with the following disclosure:✅ By providing your phone number, you agree to receive transactional text messages from RedTree Logistics regarding shipment updates, service notifications, or inquiries. Message and data rates may apply. Reply STOP to opt-out. View our Privacy Policy.
- Direct URL where consent is obtained: https://redtreelogistics.com/contact-business/
- Users must manually check the box before submitting their phone number. If the box is unchecked, submission is not possible.
B. Verbal or Phone Consent (Offline Collection)
For phone-based service requests, customer support, or shipping coordination:
- A RedTree Logistics representative informs the customer that they will receive transactional messages.
- The customer verbally confirms consent before their number is added to our SMS system.
- After confirmation, an SMS is sent stating:
“You have agreed to receive transactional messages from RedTree Logistics. Reply STOP to opt-out. View our Privacy Policy at https://redtreelogistics.com/privacy-policy.”
C. In-Person or Paper Form Collection
- When collecting phone numbers in person (e.g., during shipping agreements, service requests), customers are required to sign a written consent form that includes:
✅ By signing below, I consent to receive transactional messages from RedTree Logistics for shipment updates, service notifications, and related inquiries. I understand that message and data rates may apply. Reply STOP to opt-out. View our Privacy Policy.
4. Opt-Out & Unsubscribe Policy
Users can opt-out at any time by replying STOP to any SMS.
- Upon opting out, they will immediately stop receiving messages.
- A confirmation SMS is sent after opting out:
“You have successfully unsubscribed from RedTree Logistics messages. You will no longer receive SMS updates. View our Privacy Policy at https://redtreelogistics.com/privacy-policy.”
Other opt-out commands:
- HELP – Provides customer support contact details.
- START – Resubscribes the user if they opt back in.
5. SMS Message Frequency & Content Policy
- We send SMS messages only when necessary and relevant to the user’s service request.
- SMS frequency is limited to essential transactional communication (e.g., order status, service updates).
- No bulk messages, promotions, or spam.
6. Data Privacy & Security
- Phone numbers are never sold, shared, or used for marketing.
- SMS consent is not shared with third parties for marketing purposes.
- We implement strict data security measures to protect stored customer information.
- SMS data is stored securely and used only for the purposes outlined in this policy.
- Our full Privacy Policy is easily accessible on all web forms and can be found in the footer of every page on our website.
📜 Privacy Policy Link: https://redtreelogistics.com/privacy-policy
7. Compliance with RingCentral & Carrier Regulations
We strictly comply with:
✅ TCPA (Telephone Consumer Protection Act) – Ensuring users provide explicit consent.
✅ CTIA (Cellular Telecommunications and Internet Association) – Following messaging best practices.
✅ RingCentral’s SMS Compliance Guidelines – Ensuring detailed opt-in and opt-out processes.
✅ Carrier-Specific Regulations – Meeting mobile carrier compliance requirements.
8. Contact Information
For any SMS-related inquiries, users can contact us at:
📧 Email: info@redtreelogistics.com
📞 Phone: +1 (442) 222-2127
📍 Website: https://redtreelogistics.com